Online Payment FAQ
If many customers are accessing their account information simultaneously, you may receive a “time out” error when trying to success your account information. This is especially true if you are using a dial-up internet service. If you receive a “time out” error, thy clicking “Refresh” on your browser. If the problem persists, please contact our office.
Payments made at the office take 1-2 business days to appear online.
Yes! If you need to less than your total amount due on your bill, please visit our office and one of our customer service representative will be glad to set you up on a payment plan. If You choose to pay “more” than the balance due on your account, any over payment will become a credit and will be used toward your next bill. Your next billing statement will reflect the difference in the overpayment and your new balance due.
Below the account log-in screen is a “Forgot your password?” link. Click on it and follow the steps for help. Your will be assigned a new random password via email. Once you log back in to your account you can change your password.
Accessing your account is as simple as creating an online account. To create an online account, you must register yourself on our website. During this registration, you will be asked to create a username and password that will allow you access to your utility bills.